CANCELLATION POLICY

THE CUSTOMER HAS 24 HOURS FROM THE TIME OF MAKING THE DEPOSIT TO CANCEL THE RESERVATION AND RECEIVE A FULL REFUND. AFTER 24 HOURS THE 50% RETAINER FEE IS NON-REFUNDABLE 

A RETAINER FEE / DEPOSIT OF 50% IS REQUIRED UPON RESERVATION. 

DATE CHANGE 

ONCE A 50% RETAINER FEE IS MADE, THE EVENT DATE CAN BE CHANGED TO ANOTHER DATE. AS LONG AS THE DATE IS NOT FULLY BOOKED BY OUR EVENT PLANNERS, THE RETAINER WILL BE TRANSFERABLE. ​

METHODS OF PAYMENT 

ALL DEPOSITS ARE MADE USING THE SQUARE SOFTWARE OR VIA CASH APP. THE FINAL (BALANCE) PAYMENT IS TO BE MADE NO LATER THAN 3 DAYS BEFORE YOUR EVENT DATE. THE RETAINER IS NON-REFUNDABLE. AT A MINIMUM, CLIENT AGREES THAT THE RETAINER FEE FAIRLY COMPENSATES MAR’S BALLOONS & MORE, LLC FOR COMMITTING TO PROVIDE THE SERVICES AND TURNING DOWN OTHER POTENTIAL PROJECTS/ CLIENTS. 

FULL PAYMENTS ARE REQUIRED FOR THE FOLLOWING REASONS:

​-YOUR EVENT WAS BOOKED WITH LESS THAN A 2 WEEK NOTICE 

-NO ONE WILL BE AVAILABLE TO SEND PAYMENT ON THE DAY OF THE EVENT ​

-CORPORATE EVENTS ARE TYPICALLY PAID IN FULL UPON RESERVATION.

CUSTOMER RESPONSIBILITY ​

BY ACCEPTING DELIVERY OF RENTED ITEMS, CUSTOMER AGREES THAT S/HE HAS RECEIVED IN GOOD ORDER ALL RENTED ITEMS AND OTHER GOODS LISTED ON THE INVOICE. THE CUSTOMER ASSUMES FULL RESPONSIBILITY FOR ALL RENTED ITEMS, INCLUDING THEIR SAFE AND PROPER USE, OPERATION, MAINTENANCE, AND RETURN TO MAR’S BALLOONS & MORE, LLC. CUSTOMER IS RESPONSIBLE FOR ALL LOSS, DAMAGE, OR REPAIR (FULL RETAIL VALUE OF RENTAL EQUIPMENT)

PARKS & VENUES:

-CUSTOMER AGREES TO STAY WITH ALL THE RENTAL ITEMS TILL THE DELIVERY DRIVER RETURNS FOR PICK UP.

** By paying your invoice, you understand that 50% of the entire order is non-refundable. You have 24 hours to request a full refund and cancel your order. Purchases of equipment, supplies, balloons, & paint materials will be subtracted from your refund amount if the event is cancelled by you (the client). By submitting your payment, you understand that any balance due must be paid in full 3 days before your event date. MAR’S BALLOONS & MORE  reserves the right to cancel your event at any time. By paying the retainer/deposit, you agree to the policies on our website.

WARNING: CHOKING HAZARD

Children under 8 years can choke or suffocate on deflated or broken balloons. Adult supervision required. Keep deflated balloons away from children. Discard broken balloons at once.